How to return my order?

Once your order has shipped, you have 30 days* from the date of receipt to return your product.

Go to your customer account and open the "My Orders" tab. Select the order you want to return and open it. Select “Ask for a return”. This will take you to a form that you will need to complete in order to receive a free return label from us.. Click on "Send".

You will receive a confirmation email confirming that we have received your request. 50five will then contact you and send you a return label so that you can return the product. We recommend that you wait for our label to receive the free return.Use the label we are going to send you. Otherwise, the return fees will be at your own cost

If you do not have an account, click here to fill out the return form. You will receive a confirmation email confirming that we have received your request. You should receive the return label within 3 days.

If you return the product within 30 days* of testing, please return your order in the original packaging and use the original packing slip. The product must be like new. This way, your refund can be processed as soon as possible.

If you return the product as part of its warranty (after 30 days*, but within 2 years), the product must be perfectly packaged (in another box if you have lost the original packaging) in order to prevent the product from being damaged during shipping.

If you no longer have the original slip, please hand write or print a note with your contact information and order number and put it in your package. This will help us identify your order and manage your refund quickly.

If you have an account, you will be able to follow the status of your request, ask questions or submit additional comments by opening your request online.

There are a few exceptions to the 30 days return period. You can read more about that here.