Once we acknowledge receipt of your package, we will refund the full purchase price of the product, including any taxes and shipping charges, except for any additional charges where you opted for a non-standard delivery method. We usually refund within 10 days of acknowledging receipt of your product. We will refund you via the payment method you used when placing your order, unless you have made other arrangements with our customer service. We will never charge you additional fees. If you have an account, you will be able to follow the status of your refund by opening your request online.