How annoying that one of the parts is broken. In this situation, we would need photos of the broken part, as this will help us identify the defect. Please send the picture to smartadvice@50five.co.uk.
We cannot always send spare parts, because we do not always have all of them in our range. If we do not have the needed part and the defect is covered by the warranty, we will gladly exchange the entire product.
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