Many factors can generate problems with the geofencing setting of your product.
A home / away function does not only depend on the product itself, but also - for example - your phone, GPS coverage, and the Wi-Fi connection. In the event of problems, check the following points.
- Give permission to the application. In most cases, before the function works, you must give the app permission to use location data. You often give this permission when configuring the product. It can still happen that the permission has been withdrawn or adjusted. If you do not want to give permission, this function will not work.
- The device does not switch to the away setting. If the device does not switch to the away setting or does this later than expected, it is because there is insufficient distance between the phone and your home. It is possible that when you visit your neighbours, the device won’t switch to away, because the distance between your mobile and home is too small. If you have the option to adjust the zone, this can also help in how fast your device will understand you have left your home.
- The device never switches to away. If you use the app in question not only on your phone (or your family members’ / housemates’), but also on your tablet that stays in the home, then it is possible that your device will never switch to away. If this is the case, turn this setting or GPS off on this device.
If there are several people who also use the app with geofencing and they experience no problem, there is a good chance that something is not properly set up on your phone. Check the tips above. Different settings can interfere for each telephone and even each operating system. For example, for Android phones, the battery saver setting often disables geofencing.
The GPS coverage, signal strength of your phone, or your Wi-Fi connection may be insufficient. Often this is of a temporary nature. In many cases, these types of problems go away on their own. If there are still problems, check these possible causes. It also often helps to disable and enable the geofencing setting.