Your battery is probably empty. You can charge it as follows:
- Use the USB cable that you have received and connect it to the battery (or to the doorbell in the case of Ring 1)
- When the light turns green (or the button of the Ring 1 flashes), the battery is charging. Charge the battery for at least 8 hours.
- Then place the battery in the doorbell (or place your Ring 1 at the door)
If the Ring video doorbell still does not turn on, chances are that the doorbell is unfortunately faulty. If your Ring video doorbell is still under warranty, please contact us so that we can investigate the issue. Do not forget to specify your order number and what you have already done to solve the problem.