When exchanging products, it is best to request a return notification for the product that must be returned.
You can only return your product back as soon as you have received it. You have 55 days* to change your mind. Fill in the return form in your personal 50five account or as a guest if you do not have a 50five account. As soon as you have informed us that you want to return your purchase, we will send you a return label as soon as possible. You can then order the right product online.
If it is the same product, but a different type (different colour, type number or version), please contact us. We can then look for an appropriate solution together with you.
There are a few exceptions to the 55 days return period. You can read more about that here.