Often not receiving notifications is due to the Wi-Fi speed. You can find tips to check and remedy this in this article. Sometimes the problem is with the settings of your phone. Then follow the following steps.
Android
Step 1: Go to your phone’s settings
Step 2: Click on applications / application manager
Step 3: Select 'Ring'
Step 4: Select 'delete cache / data'
Step 5: Untick the box for 'notifications' and then tick again
Step 6: Go to your Ring app. You may have to log in again.
Apple
Step 1: Go to your phone’s settings
Step 2: Go to Notifications and select “Ring”
Step 3: Check if everything is green. If yes, continue to step 4. If not, set everything to green.
Step 4: Choose "access screen"
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