If you experience a problem / malfunction at the thermostat, we can help you in many cases. If you experience a problem with the thermostat, please contact us. We would then need you to answer our questionnaire in order to provide you with a solution as quickly as possible.
During winter we are often busier with requests. Therefore, we advise you to check our troubleshoot checklist to see if you can solve the problem yourself.
If the problem is not caused by the thermostat, but comes from the heating system itself, then something else may be the matter. In this case, contact the service engineer. You can often find the contact information of the maintenance engineer on a sticker in the boiler. You can also look for a certified installer in your area.
Which faults are an indication of a problem in the heating system?
- Fault code present on the boiler / heat pump display
- No hot water
Fault in the boiler / heat pump's electronicsvvvv