Is the app of your product not working? Can't log in? Then contact the manufacturer. They have access to your account. For privacy reasons, we as a seller do not have this insight. We are also not allowed to contact then on your behalf, because personal data may have to be communicated.
If the manufacturer cannot solve the problem, we will gladly help you further. To find out what we can do for you, we need information from you. This information is explained in this article. Please note, this article is subdivided into heating questions. However, most questions can be applied to all types of products.