Nest Aware is a subscription through which you can use all the functionality of the Nest app, such as setting activity zones, saving your video images, face recognition (only with Nest IQ) and receiving better activity notifications.
Every Nest security product that you purchase has a standard 1 month Nest Aware trial subscription. After 1 month the subscription and the functionalities expire. Only the basic functionalities are then still valid; live image and motion reports.
On the Nest website you can see the three different subscriptions that you can choose from. You can also close them here. Do you have problems with your subscription? Then we advise you to contact Nest. We cannot view account information due to the privacy of your data.