What if I do not have the original packaging?

Whether you return your product within 55 days* or within its warranty period (after 55 days* but within 2 years), we advise, where possible, to keep the original packaging and delivery slip. If you do not have the original packaging and slip please pack the product in another box with a loose piece of paper with  your name and e-mail address, phone number and order number.  This way, it will be easier for us to find your order and we will be able to refund you as soon as possible. Please make sure the product looks like new before returning.

There are a few exceptions to the 55 days return period. You can read more about that here.